Support
Support and contact
Use these contacts for product help, privacy requests, and app-store listing fields. Effective 15 October 2026.
Primary contact
Publisher: Toughblue
Email:
support@toughblue.com
Website:
https://stage.hub.toughblue.com
Please include your family name (and place, if relevant), the website or app you are using, and a short description of the issue.
What to contact us about
- Cannot find your family in the Android app
- Sign-in problems after your administrator created an account
- Privacy or data deletion requests (also see Delete your account)
- Onboarding status after you applied for a family
- Security concerns (see Security practices)
Family administrators
For wrong dates, missing relatives, or password resets on an existing family site, contact your family’s administrator first. They control accounts and most content on that site.
Self-help
Response expectations
We aim to reply to support mail within a few business days. Urgent security reports are prioritized. If you use a paid plan through the hub, billing questions can use the same inbox.