Delete your account

Important

Member accounts live on your family’s Olulyo site, not on the public Olulyo Hub. Deleting a hub operator account (rare) is different from deleting a family member login.

Family member or editor (website or Android)

1. Ask your family administrator to disable or remove your user account on the family site.
2. If you also want personal details removed from the lineage (your person record, photos of you), tell the administrator which records to change or remove. Some historical links may need to stay anonymized rather than fully erased so the tree remains coherent — your administrator will explain.
3. If you cannot reach an administrator, email support@toughblue.com with subject Olulyo account deletion, your username, and family name (and place if needed).

Family administrator

• Remove or disable users under the family site’s Users tools.
• Destructive lineage purge (entire people database) is an admin-only emergency action and should not be used for a single account request.
• To close an entire family site, contact support@toughblue.com.

Onboarding applicant (no site yet)

If you applied for a family and want that application withdrawn or deleted, email support@toughblue.com with the family name and contact details you used on the form.

What we delete and what may remain

• Deleted: login credentials and active access to the family site.
• May remain briefly: security and backup logs, until they rotate out.
• May remain in anonymized form: tree structure others still need, if a full erase would break lineage integrity — discussed case by case.

Timing

We aim to complete straightforward account removals within 30 days of a verified request. Complex lineage edits depend on your family administrators.